1. About this policy
This policy covers personal information collected through the Health Systems and Development Institute (HSDI) website. HSDI is a Ghanaian-owned health systems and development consultancy based in Accra, Ghana. Information handled as part of a client project may be subject to a separate agreement or privacy notice.
2. Information we collect
When you use our contact form, we collect your name, email address, message and, if you provide it, your organization. We also receive information you choose to share when contacting us by other means.
Technical information, such as your IP address, browser details and requests to the website, may be processed by the hosting infrastructure to deliver the site and diagnose security or service issues.
Please share only information needed for your enquiry. Do not include patient records, medical histories or other sensitive personal information in the website contact form.
3. How we use your information
We use information provided through the website to:
- Respond to enquiries and discuss requested services.
- Maintain correspondence relevant to your enquiry.
- Operate, maintain and protect the website.
- Meet applicable legal obligations.
Submitting an enquiry does not subscribe you to a newsletter or authorize unrelated marketing.
4. Access and sharing
Contact form submissions are stored in our website content management system. Access to enquiry records requires an authenticated account.
Service providers supporting website hosting, storage and communications may process information to provide those services. Information may also be disclosed where required by law. Website enquiries are not offered for sale.
5. Storage and retention
Information is retained for the purpose of handling your enquiry, related correspondence and applicable recordkeeping requirements. The appropriate retention period depends on the nature of the enquiry and any resulting engagement.
Hosting and other service providers may process information outside Ghana. You can contact us for more information about the handling of a particular enquiry. No online service can guarantee complete security.
7. Your privacy rights
Under Ghana’s applicable data protection law, you may request access to your personal information and correction of inaccurate information. You may also raise objections to processing and withdraw consent where processing relies on consent, subject to applicable conditions.
Contact us to make a request or raise a concern. We may need to verify your identity before responding. You can also raise a privacy complaint with Ghana’s Data Protection Commission.
8. Updates to this policy
We may update this policy as the website or our information practices change. The date at the top of this page identifies the latest revision.
Contact HSDI
For questions about this policy or your personal information, contact Health Systems and Development Institute.
P.O. Box 1553, Mamprobi
Accra, Ghana